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8mbed sets out its legal position here so you can read exactly what governs your account, your transactions and how we handle your information. Access to our platform depends on your local law and the eligible regions we serve.
Our legal framework is written around the principle that access and eligibility depend on where you are and what your local law permits. We do not make blanket claims about availability across all regions. If you are in Bangladesh and using Nagad or Upay to fund your account, those transactions sit within the payment policy outlined in the account section once you are signed in. We do not override local regulations with platform-level statements. What we do is publish the rules clearly so you can make an informed choice before you proceed. Our policy applies to the account you hold with us, the content we serve through the lobby, and the payment records associated with your wallet. Third-party services — including payment processors and studio providers like CQ9, PG Soft, JDB and Joker — operate under their own terms, and we are not the policy author for those entities. Where our policy and a third-party term conflict from your perspective, raise it with our support team using the contact paths listed on this page. We review policy language when platform changes or regional guidance requires it.
Nagad wallet transactions fall under our payment policy as configured in your account area.
Upay transfers are handled through the same account payment policy visible once you log in.
bKash deposit records are accessible from your transaction history in the account section.
Rocket payment entries appear in the same transaction log available after sign-in.
Not every part of your interaction with 8mbed falls under one single document. This section separates what our legal policy directly governs from what sits outside its scope, so you know where to look for answers.
Our policy governs how you log in, how your session is maintained across devices, and what happens when account access is restricted. It does not determine the outcome of disputes with individual game studios.
Payment records, wallet entries and any adjustments made to your account balance are covered. Processing speed and method availability are set by the payment operator, not solely by this policy.
The lobby, game titles and promotional notices we publish are governed by this policy in terms of accuracy and removal. Game mechanics and RTP disclosures belong to each studio's own published data where available.
Studios such as CQ9, PG Soft, JDB and Joker supply game content under their own terms. Our policy does not extend to their internal data handling, software licensing or studio-level dispute processes.
You have several straightforward actions you can take at any point. Start with your account settings — that is where you correct your name, contact details or wallet information if anything is out of date. Transaction records are visible in the history tab once signed in; if a Nagad or Upay entry looks wrong, take a screenshot and raise it with support using the published contact form. To request a copy of the data we hold on your account, use the same written support route. We do not process data requests through chat alone; a written submission creates a trackable record on both sides. If you want to close your account, the request goes through the same support path, and we will confirm receipt in writing. Every action you take in this section has a corresponding record on our side.
Your transaction history and account details are visible after sign-in. Check the history tab for any Nagad, Upay or Rocket entries you want to verify.
Update your name, email or contact number from the account settings page. If a field is locked, raise a correction request through the published support form.
Submit a written question through our contact form if something in this policy is unclear or you believe an entry does not reflect your activity.
Account closures, data requests and formal corrections all go through the written support route. Chat is available for general help, but formal requests need a written submission.
Policy questions, data requests and account corrections each have a clear path. Use the route that matches your need — written submissions get a reference number; chat handles general queries faster.
Submit written policy questions, data requests or formal account corrections through the contact form published in the support section of the site. A written record is created for both sides.
Live chat is available through your signed-in account for general questions, navigation help and quick account queries. Formal policy requests should follow the written form route instead.
Send detailed account or policy queries to the support email address listed in the contact page of your account area. Include your registered Nagad or Upay wallet reference to speed up matching.
We keep security and data handling visible rather than buried. Your account password, session tokens and payment references are stored with access controls in place. Cookies track your session state and preference settings — you can review cookie choices from the settings link in the site footer.
We retain account and transaction records for as long as your account is active and for the period required after closure under applicable policy. You can request a summary of what we hold via the written support route.
Cookies on 8mbed manage session continuity and preference storage. The cookie settings link in the footer lets you review which categories are active on your current device or browser session.
Access to your account is protected through login credentials you set. If you notice unexpected activity, change your password from the account settings page and contact support through the written form immediately.
When we update this policy, the revised version is published here. Continued use of your account after a policy update means you have had the opportunity to review the change and proceed on that basis.
These are the questions we receive most often about our legal policy, data handling and account rights. If your question is not here, use the contact form to submit it in writing.
Access and eligibility depend on your local law and the eligible regions we serve. If your region is supported, the account policy applies to your login, transactions and data. We recommend checking local regulations before proceeding.
Go to account settings after signing in and update the relevant fields. If a field is locked — for example, your registered name — submit a correction request through the written contact form so a support record is created.
Yes. Submit a written data request through the contact form listed in the support section. Chat is not sufficient for this type of request. Include your registered wallet reference — Nagad, Upay or Rocket — to help us match the record accurately.
Transaction records are retained for the period required after account closure under the applicable policy. You can request a summary before closing. The account closure itself is submitted through the written support route, not through chat.
Studios such as CQ9, PG Soft, JDB and Joker supply game content under their own separate terms. Our policy covers your account, lobby access and payment records. Studio-level disputes follow the studio's own published process.
Updated policy is published on this page. We do not send individual notifications for every change, so check here periodically. Continuing to use your account after an update indicates you have had the opportunity to review the revised terms.