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These terms set out how your 8mbed account works, what you can do on the platform, and what we expect in return. Access to the site and any transactions you make — including through Nagad or Upay — are subject to these terms, and eligibility depends on your local law and region.
By opening an account or using any part of the 8mbed platform, you accept these terms in full. We ask you to read them carefully before you proceed, because they form the basis of our relationship with you. These terms govern your use of the site's game lobby — including content from CQ9, PG Soft, JDB and Joker — as well as your account wallet and any transaction you initiate. Where you make a deposit or withdrawal using Nagad or Upay, the conditions set out here apply alongside the terms of those payment services. We may update these terms when we need to reflect changes in how the platform operates. When we do, we will update the version date shown at the bottom of this page, and your continued use of the account after that date means you accept the revised terms. If you disagree with any part of the current terms, the correct action is to stop using the account and contact our support team to have your account reviewed. Access to the platform is subject to your local law and applies only to eligible regions. We do not make representations about the legality of access in any specific jurisdiction beyond what is published here.
These terms apply to everything connected to your 8mbed account and the content you access through it. Understanding the boundary between what we govern and what falls outside our control helps you know where to direct any question or complaint.
Login sessions, password resets, session continuity across your Android browser and any account-level action you take — these all sit inside the scope of these terms. We set the rules and you accept them by using the account.
Deposits and withdrawals processed through Nagad or Upay are covered here. The amounts, conditions and account limits visible in your wallet at the time of the transaction are the binding reference, not any cached or outdated screen.
The game lobby, promotional notices, published support articles and any text we display on the platform are governed by these terms. We own or license all content shown; you may not reproduce or redistribute it.
Nagad, Upay and the studios supplying game content — CQ9, PG Soft, JDB, Joker — operate under their own separate terms. We are not liable for how those third-party services handle your data or transactions on their side.
These terms are not one-directional. You have clear actions available to you, and we are obliged to support them. Your account history — including transaction records for Nagad and Upay movements — is accessible from the wallet section after you log in. If you see an error in a transaction or an account detail that needs correcting, you can raise it directly through the support routes we publish. We do not ask you to accept an error silently. Where your personal details held on the account need updating — for example, your registered mobile number or email address — the account settings page shows the fields you can edit. For anything that cannot be changed from the settings page, contact support and we will verify your identity before making the change. If you want to understand how a specific term applies to your account, ask us in writing through the support channel and we will respond with a clear explanation. Every action described here is available to you without needing to close your account first.
Open the wallet section of your signed-in account to see a full log of deposits, withdrawals and transaction statuses. Records from Nagad and Upay transfers are listed there with timestamps.
Account settings let you update editable fields directly. For fields locked after verification, raise a correction request through support with the relevant information ready.
If a term is unclear or you believe a term has been applied incorrectly to your account, send us a written query through the published support channel. We will reply with a specific answer, not a template.
Account suspension, access issues or disputed transaction outcomes — all of these can be raised with our support team. Use the contact route shown in the support section below and include your account reference.
If you have a question about how these terms apply to your account, or if you want to raise a concern, use the contact routes we publish on the site. We do not publish operating hours or response-time commitments here, but every query sent through the routes below is received and addressed.
The live chat widget is accessible from the account area and the site footer. Use it to ask about a specific term, a transaction condition or an account access question in real time.
For detailed or documented queries — such as a written request to correct information or a formal terms question — email the support address published on the Contact page of this site.
The Help section of your signed-in account lists common terms-related topics and links to the published policy documents. Check there first for answers about wallet conditions and account rules.
We treat these terms as a working document, not a formality. When something on the platform changes in a way that affects your account, we update the terms to reflect that and show the revision date clearly.
Account data — including mobile number, email and transaction history — is held and used according to what is described in our Privacy Policy. We do not share your details with third parties outside the scope described there.
We use cookies to keep your session active across browser tabs and to remember your account preferences on Android. The Cookie Policy page describes what is stored and how to manage it.
Your account credentials are your responsibility. We apply account-level protections on our side, but we cannot be held liable for access resulting from credentials you have shared. Contact support immediately if you suspect unauthorised access.
When we revise these terms, the updated version replaces all previous versions from the date shown. To request a copy of the current terms or ask about a change, use the email support route published on our Contact page.
These are the questions we hear most often about how our terms work. If yours is not listed here, send it through live chat or email and we will give you a specific answer.
Yes. Opening an account or logging in means you have accepted these terms. If you disagree with any part of them, stop using the account and contact support to discuss your options. Continued use after a terms update also counts as acceptance.
We update the revision date shown at the bottom of the terms page. Your continued use of the account after that date means you accept the new version. We do not notify each account individually, so we recommend checking this page periodically.
Yes, transactions made through Nagad or Upay are covered by these terms on the 8mbed side. Nagad and Upay also each have their own service terms. Both sets of terms apply to your transaction — ours govern the account side, theirs govern the payment side.
Access to the platform depends on your local law and the eligible regions at the time you visit. We do not confirm or guarantee access for any specific location. Check whether online gaming is permitted under the laws that apply to you before proceeding.
Open your wallet section to check the transaction record first. If the record looks wrong, raise a dispute through live chat or email support with your account reference and the relevant transaction details. We will review it and respond through the same channel.
These studios supply game content available in the lobby. Our terms cover your use of that content through your account. The studios operate separately and have their own terms. We are responsible for your account experience; they are responsible for the game content they supply.