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8mbed collects only the account and transaction data needed to run your session, process your Nagad or Upay wallet activity, and keep your account secure. This policy sets out exactly what we hold, how long we keep it, and what you can ask us to do with it.
When you create an account, we collect the information you enter directly: your name, contact details, and the wallet identifier linked to your Nagad or Upay payment method. We also record transactional data — deposit references, withdrawal requests and session timestamps — so we can reconcile your account history accurately. Device and browser signals (operating system, screen size, session duration) are logged to maintain mobile continuity across Android browsers and to detect unusual access patterns on your account. We do not sell, rent or share your personal data with third parties for their own marketing purposes. Data shared with payment processors covers only what those processors need to complete or verify a transaction — for example, confirming a Nagad transfer reference. Any analytics partners receive aggregated, non-identifiable data only. We retain active account data for as long as your account remains open. If you close your account, we retain a limited record for the period required under applicable local law and our internal audit obligations. After that period, identifiable data is deleted or anonymised. Access to and use of this platform depends on your local law and eligible regions.
This policy applies to data collected directly through the 8mbed platform — your account registration fields, wallet activity and in-session behaviour. It does not extend to third-party services you reach through external links, nor does it govern the data practices of payment processors such as Nagad or Upay, who operate under their own published policies. Understanding the boundary helps you know exactly who holds which part of your information.
Login credentials, device fingerprints and session tokens collected when you sign in fall inside this policy. We use them only to authenticate your account and maintain continuity across mobile sessions.
Deposit and withdrawal references linked to your Nagad or Upay wallet are stored in your account ledger. These records are inside scope and you can request a copy through the account support route.
Game titles, lobby content and promotional notices are platform content, not personal data. This policy does not govern how game results are generated — that falls under separate game-provider terms.
Payment gateways, mobile wallet operators and any external site you navigate to from a link on our platform operate under their own privacy terms. We cannot accept responsibility for data handled outside our direct systems.
You have several practical options for managing the personal data we hold on your account. First, you can request a summary of the information linked to your profile — this includes registration details, wallet identifiers and transaction history. Submit this request through the support contact route listed in the section below, and our team will respond with the data held on file. If any detail is inaccurate — a misspelled name, an outdated contact number, or a wallet identifier that no longer applies — you can ask us to correct it. Send the corrected information with your account reference and we will update the record. You can also ask us to delete data that is no longer required, subject to our retention obligations under applicable local law. Where deletion is not possible for legal or audit reasons, we will let you know the specific basis for retaining it. Availability of these rights depends on your local law and eligible region.
Request a copy of the personal data held on your account, including wallet references and session history, by contacting our support team with your account identifier.
If your registered name, contact number or Nagad wallet reference is wrong, send the accurate version to support and we will update it after verifying your identity.
If you are unsure what data we hold or why a particular field was collected, ask us directly. We will explain the specific purpose and the retention period that applies to it.
You may ask us to erase data that is no longer necessary, subject to applicable legal retention requirements. We will confirm in writing whether the request can be fulfilled in full or in part.
For any question about this privacy policy — including data access requests, correction requests or concerns about how your Nagad or Upay wallet data is handled — use the contact routes published on the 8mbed platform. All privacy-related requests should include your account reference number so we can locate your records accurately and respond to the right profile.
Open the chat widget from the account menu to reach the support team. Use this route for quick questions about what data is held on your account or to flag an inaccuracy.
Send a written data request to the support email address listed in the Help section of your account. Include your account reference and a clear description of your request.
The Help section inside your signed-in account lists current contact options and published response procedures. Check there first for the most up-to-date routes available in your region.
Account security, cookie use, data retention and the request process are the four areas where we want to be specific rather than general. Each one has a defined practice inside the 8mbed platform, and you can ask us to clarify any of them through the contact routes above.
Access to your stored account data is restricted to authenticated sessions only. We apply session controls on Android browsers so that an idle session does not leave your wallet details exposed. No payment credential is stored in plain text on our servers.
We use session cookies to keep you signed in across page loads and to remember your lobby position on mobile. These are functional cookies — they are not used to build an advertising profile. You can clear them through your browser settings at any time.
Active account data is held for the life of the account. Closed account data is retained only for the period required under applicable local law and internal audit rules, after which identifiable records are deleted or anonymised.
When this policy is updated in a way that affects your rights or the data we collect, we will post a notice in your account area before the change takes effect. Continuing to use the account after that date indicates acceptance of the revised terms.
These are the questions we hear most often about how 8mbed handles personal data. If your question is not covered here, use the support contact route listed above.
We collect the details you enter during registration — name, contact information and your payment wallet identifier (such as your Nagad or Upay number). We also log device and session data needed to keep your mobile account running correctly.
A wallet reference is stored in your account ledger so we can match deposits and withdrawals to your profile. Full wallet credentials are processed by the payment operator directly and are not stored in plain text on our servers.
Yes. Send a deletion request through the email or live chat route in your account's Help section. We will confirm whether the request can be fulfilled in full — some data must be kept for the period required under applicable local law before it can be removed.
Contact support with your account reference number and the corrected information. After verifying your identity, we will update the record. This applies to name, contact number, or a wallet identifier that is no longer current.
No. We do not sell or rent your data to third parties for their own marketing. Data is shared only with payment processors — and only to the extent needed to complete a specific transaction, such as verifying a Nagad deposit reference.
We retain a limited record for the period required under applicable local law and audit obligations. Once that period expires, identifiable data is deleted or anonymised. You can ask us to confirm the specific retention period that applies to your account.